Privacy Policy

Information We Collect

wj8 collects only the information that is strictly necessary to create and manage your account, process deposits and withdrawals, and ensure a secure gaming environment. We gather information through two primary means: directly from you when you provide it, and automatically as you use our platform.

Information You Provide Directly

• Account Registration: Full name, date of birth, email address, phone number, and a username chosen by you.
• Identity Verification (KYC): Government-issued identification documents such as a National ID card or passport, and proof of address, as required to verify your identity and comply with applicable standards.
• Financial Information: Payment method details necessary to process deposits and withdrawals, including mobile wallet identifiers (bKash, Nagad, Rocket) and bank account references. We do not store full card numbers.
• Communication Data: Messages, emails, and chat interactions you send to our customer support team.

Information Collected Automatically

• Device and Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages you visit, games you play, bets placed, session duration, referral source, and other interaction logs within the wj8 platform.
• Cookies and Tracking Technologies: Session cookies, preference cookies, and analytical identifiers that help us remember your preferences and improve the platform experience.

How We Use Your Information

The personal data we collect is used exclusively for the purposes listed below. wj8 does not use your data for purposes beyond what is stated here without obtaining your explicit consent.

• To create, verify, and manage your wj8 account and ensure its ongoing security.
• To process financial transactions including deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, as well as withdrawals.
• To personalise your gaming experience, recommend relevant games such as cricket betting, slots, and live casino, and improve our service offerings.
• To communicate with you about account activity, bonuses, promotions, and important policy updates.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other activities that may harm wj8 or its users.
• To respond to your customer support queries and resolve any issues you encounter while using the platform.

Sharing of Your Information

wj8 does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited and clearly defined circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating the platform, processing payments (including bKash, Nagad, and Rocket integrations), conducting identity verification, and providing technical infrastructure. These partners are bound by strict data processing agreements.
• Legal Obligations: When we are legally required to disclose information to comply with applicable law, regulation, court order, or enforceable governmental request. We will notify you if permitted to do so by law.
• Fraud Prevention and Security: Where sharing your data with fraud prevention agencies or security partners is necessary to protect the wj8 platform and all of its users from harm.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to equivalent privacy protections.

In all cases where we share your data, we take appropriate contractual, technical, and organisational measures to ensure your information remains protected to the same standard as described in this Privacy Policy.

Cookies and Tracking Technologies

wj8 uses cookies and similar tracking technologies to deliver a functional, personalised, and secure platform experience. Cookies are small text files placed on your device when you visit our website. We use three categories of cookies:

• Essential Cookies: Required for core platform functions such as logging in, maintaining your session, and processing transactions. These cannot be disabled without breaking core functionality.
• Preference Cookies: Used to remember your settings such as language preference, display options, and game history so your experience is consistent across sessions.
• Analytical Cookies: Help us understand how users navigate the wj8 platform, which features are most used, and where improvements can be made. Data from analytical cookies is aggregated and does not identify you personally.

You may adjust your browser or device settings to block or delete cookies. Please note that disabling essential cookies may affect your ability to access certain features of the wj8 platform, including account login and payment processing.

Data Retention and Security

wj8 retains your personal data for only as long as it is necessary to fulfil the purposes outlined in this Privacy Policy. Account data is retained for the duration of your active account. Upon account closure, we retain data for a reasonable period as required by applicable standards and to handle any unresolved disputes or queries. Anonymised or aggregated data may be kept indefinitely for analytical and platform improvement purposes.

We implement robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit, secure and access-controlled data storage environments, regular security assessments, and staff training on data handling best practices.

Your Rights and Choices

wj8 respects your rights with respect to your personal data. As a user of our platform, you hold the following rights, which you may exercise at any time by contacting our support team:

• Right of Access: You may request a copy of the personal data we hold about you, along with details of how it is used.
• Right of Rectification: You may ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right of Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations we must fulfil.
• Right to Restrict Processing: You may ask us to pause the processing of your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. We will honour such requests promptly.

To exercise any of these rights, please write to us at [email protected] with the subject line "Data Rights Request". We aim to acknowledge all requests within 72 hours and resolve them within 30 days.

Payment Data and Financial Privacy

wj8 supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard. When you make a financial transaction on our platform, the relevant payment provider also processes your data under their own privacy policies. wj8 only receives the minimum transaction data required to confirm your payment and credit your account — we do not receive or store your full mobile wallet PIN, card CVV, or internet banking passwords.

All financial data transmitted through wj8 is encrypted using SSL technology. We strongly advise users never to share their bKash, Nagad, or Rocket PINs with anyone, including wj8 support staff — our team will never ask for your PIN.

Protection of Minors

wj8 is strictly an adults-only platform. Access to our online casino and sports betting services is permitted only for persons aged 21 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. If you believe a minor has provided us with their personal information, please contact [email protected] immediately and we will take prompt action to delete that data.

Parents and guardians in Bangladesh are encouraged to use parental control tools available on most devices and internet service providers to prevent underage access to gambling websites. wj8 is committed to responsible gaming and the protection of vulnerable individuals.

Changes to This Privacy Policy

wj8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, technology, or applicable standards. When we make material changes to this policy, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of the wj8 platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way wj8 handles your personal data, our dedicated support team is here to help. We are committed to addressing your enquiries promptly and transparently.

You can reach us by email at [email protected]. Our support team operates 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6) and will aim to respond to all privacy-related enquiries within 48 hours.